Job Description
To provide specialist advice and operational support to the Vendor Management function, ensuring governance compliance and optimal performance of third-party vendors. The role focuses on strategic relationship management, vendor risk mitigation, and adherence to procurement standards, service level agreements (SLAs), and reporting frameworks. The objective is to deliver consistent internal and external client experiences while driving cost efficiency, compliance, and continuous improvement in vendor-related processes.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce, Finance, Information Technology or any other related field
Professional Certification: CIPS, ITIL®V3 and COBIT®5 frameworks is preferred
Experience Required
3-4 years
- Demonstrated use of vendor scorecards, KPIs, and dashboards to track and improve vendor performance.
- Ability to lead performance review meetings and implement corrective actions.
- Experience conducting vendor risk assessments, ensuring compliance with regulatory and internal governance standards.
- Familiarity with audit processes and reporting frameworks for third-party vendors.
- Experience in vendor management, procurement, or supply chain operations.
- Proven ability to manage vendor relationships, negotiate contracts, and enforce service level agreements (SLAs).
- Prior experience in banking, financial services, or technology sectors is highly desirable due to strict compliance and complex vendor ecosystems.
- Exposure to IT vendor management (e.g., software, hardware, managed services) is a strong advantage.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Documenting Facts
- Examining Information
- Interacting with People
- Making Decisions
- Providing Insights
Technical Competencies:
- Business Acumen
- Dispute Negotiation
- Process Governance
- Procurement Knowledge
- Risk Management
- Supplier Relationship Management