Job Description

Our client is one of Kenya’s fastest-growing non-bank lenders, offering secured credit solutions to individuals and MSMEs. The company is focused on delivering responsible, customer-centric lending solutions while maintaining strong operational discipline and governance. The Admin and Business Support Officer will provide comprehensive administrative, operational, and front-office support to the Managing Director and the Head Office team. The role is responsible for ensuring efficient day-to-day office operations, effective calendar and stakeholder coordination, and a professional front-office environment. This position plays a critical role in enhancing executive efficiency, supporting internal coordination, and ensuring business continuity within a fast-paced, growing financial services organization.The role requires a high level of organization, discretion, and the ability to manage multiple priorities.

Key Responsibilities

• Manage and coordinate the Managing Director’s calendar, including scheduling meetings, appointments, and engagements.
• Act as a key liaison between the Managing Director and internal and external stakeholders, including clients, suppliers, and staff.
• Prioritize, track, and follow up on issues and correspondence addressed to the Managing Director, including sensitive and confidential matters.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies.
• Manage front desk operations, including receiving and directing visitors, handling incoming calls, emails, letters, and packages.
• Oversee office cleanliness, workstations, and coordination of support staff responsible for office upkeep.
• Track office supplies and inventory and place orders as required.
• Support general administrative and operational tasks to ensure smooth functioning of the Head Office.

Requirements

• Diploma or Bachelor’s degree in Business Administration or a related field.
• 2–3 years’ experience in an administrative or office support role (experience in financial services is an added advantage).
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office applications and familiarity with CRM systems.
• Excellent verbal and written communication skills.
• High level of integrity, professionalism, and ability to handle confidential information.
• Customer-focused mindset with the ability to support team and operational success.