RE-ADVERTISEMENT: CUSTOMER SERVICE COORDINATOR (CSC)

ABOUT THE COMPANY

BIDCORO is a joint venture between BIDCO Africa Limited (Kenya) and CO-RO/AS (Denmark).

BIDCORO officially began its operations in November 2017.

Our mission is to “Be a successful producer, co-packer & export hub for our brands within & outside Africa, produced in East Africa, by having the best & most competent & motivated team.”

ABOUT THE ROLE

We are looking for a Customer Service Coordinator (CSC).

Reporting to the Head of Supply Chain – BIDCORO, the CSC will be the link between customers, sales, planning, production, warehouse, logistics and finance to ensure customer satisfaction.

KEY JOB RESPONSIBILITIES

• A glimpse of the key responsibilities:
• Receiving, reviewing and processing customer orders accurately.
• Managing customer orders from confirmation through to production, dispatch and delivery.
• Coordinating with planning and production to align customer demand with production schedules.
• Monitoring order progress and proactively communicate risks, delays, changes to customers.
• Coordinating dispatch of finished goods for both local & export sales.
• Ensuring accuracy of all customer documentation.
• Following up on deliveries and receipt of proof of delivery.

KEY QUALIFICATIONS

• Bachelor’s Degree in Supply Chain Management, Business Administration, Logistics, or any related discipline.
• Minimum 2–4 years’ experience in customer service, order management, supply chain coordination.
• Strong customer service & coordination skills.

Location: BIDCO Industrial Park, Ruiru off Ruiru–Kiambu Road.

Remuneration: Individually negotiated based on experience & qualifications, at an attractive level.

How to Apply

Interested candidates are encouraged to submit their updated CVs to bca-recruitment@bidcoroafrica.com, indicating “Customer Service Coordinator (CSC)”on the email’s subject. Application deadline is 26th January 2026.