About the position

Job Summary: 

This position is responsible for the growth of Health business revenue as per the annual premium targets set through maintaining a high retention, new account acquisition and Key Account Management.

Duties and Responsibilities:

• Responding to incoming calls, letters, e-mails from clients/ intermediaries on health covers/coverage within set TAT’s and attend to walk in clients promptly and professionally.
• Service existing health business as the primary Key Accounts Managers. Maintain excellent customer service and escalate complaints
• Marketing
• Provide quotations as per guidelines and authority limits
• Close new accounts
• New business as per target set
• Intermediary management from creation/adoption and ensure they are active.
• Preparation and participation in tendering process, securing and management of the account
• Set up cover terms (product in the system) for all new clients.
• Sending out and follow up of renewal business two months in advance and ensure renewal retention of 85% and organic growth targets are met
• Ensure proper documentation as per new business, funds & renewal business to ensure correct set up of new accounts/schemes & products in the system and advise underwriter on cover terms.
• Ensure we achieve a good score on audit/ risk and all issues are resolved
• Member education/ training on policy terms for our clients.
• Maintain acceptable loss ratios as per company appetite
• Ensure all policy files are in proper up to date record
• Updating membership listing to all providers
• Quarterly reports and ad hoc report requests to clients
• Respond to audit queries, ensure we achieve a good score on audit/ risk and all issues are resolved
• Facilitating risk controls
• Maintaining and observe the present standard guidelines as stipulated in the health procedural manual.
• Ensuring compliance with company procedures and insurance regulatory guidelines.
• Ensure debt collection in line with our credit control policy
• Following up on premium payments based on the dr/ cr notes raised and shared with the client.
• Liaising with credit control to ensure acceptable levels of debt as defined by company manual.
• Verifying premium payment document(s) e.g. ipf to ensure the same is approved by the head of department and submitted to accounts team for financing to be effected accordingly.
• Facilitating renewal
• Sharing renewal invitation- preparation and sharing of renewal invitations to clients based on the stipulated TATs.
• Taking part in renewal negotiations- attending client renewal meetings and discussions based on the performance of the scheme in order to renew.
• Facilitate corporate scheme performance review meetings quarterly or half yearly meetings advice on mitigation measures where adverse
• Participate in the improvement of current product scope by benchmarking with market trends and actuarial advisory.
• Facilitate collection and updating of all clients KYCs documentation when onboarding risks as per company guidelines.
• Advise cover terms to underwriter.
• Prepare weekly Quotation reports as required against the projected target.
• Respond to from clients and escalate where and when necessary.
• Medical products presentations to various intermediaries
• Member Education on policy benefits to various clients

Academic and Professional Qualifications

• Bachelor’s degree in marketing, Insurance, or business-related discipline.
• Progress towards Diploma in Insurance (ACII or AIIK), at least 3 papers or equivalent)

Experience

• 3 years in health insurance, and/or,
• At least 5 years as a Key Accounts Manager in the Finance Industry.
• Local Expertise: must have experience in sales in Mombasa region.

Competencies:

Technical Competencies

• Excellent Sales and marketing skills
• Knowledge of health insurance products
• Knowledge of insurance concepts and procedures
• Excellent Customer service
• Knowledge of insurance regulatory requirements
• Proficient in certain professional skills such as MS Packages, report writing, budgeting knowledge and basic market researching.
• Familiarize with the current market conditions and trends.