KEY RESPONSIBILITIES

• Deliver onboarding and training sessions for new sellers on marketing, store operations, and platform use.
• Provide ongoing support to existing sellers in collaboration with Account Managers.
• Track the on boarding progress of new sellers and ensure timely setup of listings, pricing, and store readiness.
• Compile and maintain seller training resources, including FAQs and best practices.
• Collect and incorporate feedback to continuously improve training content.
• Monitor the performance and engagement of incubated sellers and recommend support strategies.

WHAT WE’RE LOOKING FOR

• Fluent in English and Swahili.
• Prior experience in e-commerce or digital platforms is an advantage.
• Strong skills in Excel, PowerPoint, and Word for reporting and training material development.
• Excellent communication and coordination skills.
• Bachelor’s degree or higher in a relevant field.
• Quick learner with strong problem-solving skills and attention to detail.

Key Performance Indicators

• Number and effectiveness of seller training sessions delivered monthly.
• On boarding success and first-month sales of newly incubated sellers
• Quality and quantity of new and optimized product listings.
• Positive seller feedback and performance ratings.

How to Apply

Are you interested in this position and meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “JOB TITLE” by 1st February 2026. Due to the high volume of applications received, only shortlisted candidates will be contacted.