Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms – across all sectors and industries where our customers look to us for our knowledge and integrity.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA – Kenya Nairobi and initial Hygiene Depertment.
Key Responsibilities
- Visit potential/existing customers to demonstrate all the services and products offered by the Company.
- Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
- Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
- Mediate the price increase process with the clients
- Undertake debt collection and maintain your customers within agreed credit terms
- Meet the desired and agreed sales target on a monthly basis
- Maintain and manage a healthy sales pipeline and meet the calls per day target
- Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
- Carry out account management for allocated customers in line with procedure and best practice
- Monitor the day-to-day commercial performance of each account within your territory.
- Support the tendering teams with customer surveying and quotation process
- Actively support the conversion of sales leads
- Partake in and support marketing activities in line with the strategy
- Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
- Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers
Critical Competencies
- Establish SMART objectives for self and others
- Be enthusiastic and work with energy to achieve company standards and goals
- Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
- Plan, organise and prioritise workload effectively Act Commercially
Key requirements
- A diploma or degree qualification in any business course
- A good grasp of the Company’s products and services
- minimum of 2 years experience in Direct or Field sales
- Strong selling skills
- Demonstrated ability to generate leads
- Self-drive and initiative in current role
- Valid driver’s licence, with a minimum of 2 years experience
- Any relevant tertiary education