Job Description
To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce or any other related field
Experience Required
5-7 years
- Experience within a contact centre environment (across sales and service).
- Experience of the bank’s products, processes and systems.
- Experience in managing client queries and complaints
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge