Service Manager (Pest Control)
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA – Nairobi Kenya in Pest Control Department.
Key Responsibilities
- To coordinate service delivery, quality assurance checks and customer care activities
- Twork with the sales manager, consultants tidentify market potential for new business, gather market intelligence and coordinate the service team to complement efforts of the sales team and sales campaigns
- To ensure the Pest Control portfoliis accurately managed and twork on potential terminations to improve client retention.
- Drive the debt collection effort through involvement of service staff.
- Enhanced liaison with customers, manage the price increase process.
- Review and approve travel expenditure of service staff alongside other applicable allowances
- Train and motivate staff in the Pest Control department and regular performance management and technical assessments.
- Take charge of material/chemicals usage for the department tensure there is nmisuse. Including undertaking on-site
- snap checks on requisition and effective usage of the materials
- Prepare weekly & monthly reports tmanagement
- Ensure proper use of division vehicles/fleet and all other assets of the division.
- Handle recruitment & Admin matters relating tthe department in conjunction with HR
- Effective supervision and management of Pest Control department colleagues
- Review Customer Voice Counts (CVC) results with Pest Control team and develop workable action plans taddress all issues raised by customers
- Review, and evaluate the work of the service staff in relation tcustomer service requirements and service levels with the
- aim of advising Management of areas that need improvement, and initiating actions timprove the same
- Effective and timely service planning and scheduling
- Strict adherence with SHE policy. Ensure extra care is taken and adequate precautions are complied with including proper use of PPE by all.
- Full action on site Risk Assessment reports by sales team and SHE Coordinator
- Effective resource allocation and budgeting for the department
- Review of department’s trading and business performance vis-à-vis anticipated growth plans
- Perform ad hoc Management & project tasks within the East Africa region as assigned by the Branch Manager, Managing Director
Key requirements
- Proven 5 years and above experience in shared services management or a similar leadership role.
- Strong understanding of shared service center operations and best practices
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in process optimization, automation, and technology utilization.
- Knowledge of compliance and regulatory requirements.
- Excellent communication and interpersonal skills
- Analytical and problem-solving skills.
- Strong project management skills.
- Degree in Business Management and/or any other related course.