ICT AND SYSTEM ADMINISTRATOR

Yehu seeks to recruit an ICT and System Administrator who will provide frontline technical support, ensure reliable system performance, and maintain secure ICT operations across the organization. The role is critical in sustaining core banking systems, digital channels, and branch infrastructure to guarantee uninterrupted service delivery.

The officer will support users, resolve ICT incidents promptly, uphold data protection standards, and contribute to Yehu’s digital transformation initiatives to enhance operational efficiency and drive business growth.

KEY SPECIFIC RESPONSIBILITIES

• ICT Governance & Delivery
• Drive ICT project execution by providing technical input, provisioning systems, conducting UAT,  supporting rollouts, and coordinating upgrades/patches with vendors.
• Strengthen ICT governance through enforcement of policies, change management controls, asset and  configuration documentation, licenses, and compliance with organizational values, code of conduct,  and procedures.
• Manage vendor and service performance by overseeing SLAs, maintenance contracts, system support  activities, and performing delegated duties in the absence of the HICT.
• Digital Transformation & Analytics
• Strengthen data and systems integrity by ensuring security, availability, accessibility, data extraction  capability, system performance, and seamless data integration across business functions.
• Drive digital innovation through development and management of BI dashboards, analytics reports,  cloud platforms, APIs, and contribution to new digital applications and system functionalities.
• Expand and automate the digital ecosystem by deploying and managing digital platforms, automation  tools, and the Document Management System to enhance operational efficiency and customer  experience.
• Systems & Infrastructure Operations.
• Manage core infrastructure by installing, configuring, and maintaining servers, storage, virtualization,  operating systems, databases, middleware, and network connectivity (LAN/WAN, VPNs, Wi-Fi,  bandwidth).
• Sustain system performance and security through monitoring uptime/capacity, managing user  accounts and directory services, executing antivirus, patching, firmware updates, upgrades, and  preventive maintenance, while maintaining configuration baselines and documentation.
• Ensure business continuity by managing backups, restores, and system recovery processes, and  providing technical evaluations to support procurement and optimization of ICT infrastructure.
• ICT Security & Compliance 
• Strengthen security posture by configuring and managing firewalls, antivirus/endpoint protection, enforcing  access controls and user roles, applying security patches, hardening systems, and administering  corporate email (Office 365).
• Protect organizational data through encryption, secure storage, backups, vulnerability remediation,  monitoring logs/alerts, troubleshooting application issues, and supporting incident response.
• Drive compliance and governance by supporting system updates, user training, change management, and  ensuring adherence to ISO 27001, Data Protection Act, internal ICT policies, and facilitating  internal/external security audits.
• ICT Service Delivery & Resilience
• Deliver operational reliability by running CBS EOD/EOM/EOY processes, generating exception  reports, administering core systems (CBS, ERP, HR, CRM), performing system health checks, tuning  performance, and monitoring databases.
• Resolve service disruptions by troubleshooting and resolving system, network, application, and  database incidents within SLAs, maintaining help desk tickets, conducting RCA, providing end-user  support/training, maintaining a knowledge base, and identifying procedural gaps and training needs.
• Strengthen business continuity and resilience by ensuring system redundancy, executing backups  and DR procedures, maintaining DR infrastructure (replication/failover), conducting regular BCP/DR  tests and restore drills, and meeting defined RTO/RPO targets.

KEY QUALIFICATIONS 

• Bachelor’s degree Information Technology, Computer science, or a related field. 
• At least 3 years of experience in system administration or IT support roles, preferably in financial  services. 
• Certifications relevant to ICT project management and at least 3 of the below certifications:
• CompTIA Server+ for hardware/software support fundamentals.
• In-depth knowledge of Windows Server (Active Directory, Group Policy).
• CompTIA Network+ – for basic networking and infrastructure.
• Microsoft Certified: Windows Server or Azure Fundamentals.
• Cisco Certified Network Associate (CCNA) – basic routing/switching skills.
• ITIL Foundation Certificate – in IT service management.