YOUR MISSION

As Expansion Manager, you will act as a business owner responsible for growth, operational performance, and marketplace health across multiple cities or regions. You will also be responsible for recruiting, and developing the regional team which comprises account managers and sales executives. This role combines strategy and execution, commercial, operational leadership, and prioritization of which cities/towns to launch. Strong judgment, analytical rigor, and ownership mindset are critical.

THE JOURNEY

• Regional P&L Ownership: Drive regional KPIs across growth, profitability, and customer experience by translating national strategies into localized execution plans.
• Strategic Market Expansion: Lead the launch and development of new cities and verticals, focusing on building sustainable foundations rather than short-term gains.
• Operational Efficiency: Optimize the marketplace by balancing supply and demand, improving delivery performance, and reducing operational costs.
• Commercial Growth Levers: Identify and prioritize high-impact opportunities across restaurants and retail to influence regional resource allocation.
• Competitive Positioning: Strengthen local market share by monitoring competitor activity and implementing strategic commercial initiatives.
• Cross-Functional Leadership: Orchestrate collaboration between Operations, Commercial, and Marketing teams to ensure seamless regional alignment.
• Talent Development: Build and mentor a high-performing team, focusing on developing the next generation of leaders within the organization.
• Stakeholder Advocacy: Serve as a key regional voice within the country leadership team to advocate for local needs and strategic improvements.

WHAT YOU WILL BRING TO THE RIDE

• Extensive High-Growth Experience: 7+ years of success in high-performance environments like tech marketplaces, e-commerce, consulting, or FMCG expansion.
• Proven Business Ownership: A track record of owning end-to-end business outcomes, including P&L management, operations, and commercial growth.
• Scaling & Launch Expertise: Demonstrated experience in scaling complex operations or successfully launching new markets from the ground up.
• Project Management Excellence: Ability to scope expansion programs, manage dependencies, and allocate resources to drive delivery within schedule.
• Analytical Problem-Solving: Proficiency in framing hypotheses and using data-driven root-cause analysis to convert insights into prioritized actions.
• Strategic Stakeholder Management: Skilled at influencing without authority, aligning executive teams, and resolving conflicts with decisive communication.
• Commercial & Operational Discipline: Deep understanding of unit economics and margin levers, paired with the ability to design scalable KPI and OKR frameworks.
• Adaptability in Ambiguity: Capability to bring structure to incomplete information and make sound, timely decisions in a fast-paced environment.