We are seeking passionate and driven telecom engineering graduates to join our Technology Team. This opportunity is ideal for recent graduates or interns looking to gain hands-on experience in a live telecommunications environment.
Key Responsibilities:
- Monitor telecom network performance (Core, Transmission, Radio & IP)
- Perform first-level fault monitoring, analysis, and escalation
- Respond to network alarms and service outages within defined SLAs
- Update incident tickets and prepare daily network performance reports
- Support preventive and corrective maintenance activities
- Provide first-line technical support for enterprise and consumer telecom services
- Troubleshoot connectivity, voice, data, and service quality issues
- Liaise with Network Operations Centre, Field Operations, and Planning teams for issues resolution
- Maintain accurate records on faults and customer communication
- Support service assurance and customer experience initiatives
- Assist in radio, transmission, or core network planning activities
- Support capacity planning, network optimization, and rollout projects
- Analyse network performance data and prepare planning reports
- Assist with site planning, documentation, and network inventory updates
Minimum Qualifications Required Skills & Competencies:
- Bachelor’s degree in Telecommunications Engineering, Electrical & Electronic Engineering, Computer Engineering, or IT
- Fresh graduates or candidates with up to 1 year experience with CCNA/CCNP qualifications
- Basic understanding of telecom networks (LTE, 5G, IP/MPLS, Fibre)
- Familiarity with network monitoring tools or ticketing systems is an added advantage
- Strong analytical and problem-solving skills
- Willingness to learn and work in a 24/7 operational environment
- Good communication skills and ability to work in teams
- Basic computer skills (MS Office, reporting tools)
- Unit Service Coordinator at Aga Khan University Hospital