KEY RESPONSIBILITIES
- End-User Support & Service Delivery
- Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction. Incident & Problem Management
- Log, track, resolve, and document incidents within SLAs, and support problem
- management and root cause analysis.
- Preventive Maintenance & Asset Support
- Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.
- User Training & Knowledge Management
- Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices.
- Reporting & Continuous Improvement
- Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.
QUALIFICATION
- Bachelor’s degree in IT, Computer Science, or related field
- Relevant ICT certifications are an added advantage
- 3-5+ years’ experience in ICT user support or service desk roles
- Strong knowledge of Windows, Linux, and macOS
- Experience with Microsoft 365, endpoint, and remote support tools
- Understanding of networking basics and endpoint security
- Proven ability to troubleshoot hardware, software, and peripherals
How to Apply
Send your cv to jobs@pwani.net. Deadline: 26th February 2026