Customer Experience (CX) Specialist at Artcaffé

Company: Artcaffé
Location: Artcaffé Branches, Kenya
Application Deadline: 23rd February 2026
Employment Type: Full-time

Artcaffé is seeking a passionate and guest-focused Customer Experience (CX) Specialist to join its dynamic hospitality team. If you thrive in a fast-paced environment, love creating memorable guest experiences, and are driven by service excellence, this opportunity is for you.

About the Role

The CX Specialist will be responsible for ensuring a seamless and delightful guest journey while driving operational excellence, team performance, and revenue growth across Artcaffé branches.

Key Responsibilities

1. Guest Engagement

• Ensure a seamless and delightful guest journey—from warm welcome to fond farewell.
• Gather feedback and encourage guests to share their experiences through Google reviews.

2. Team Leadership & Influence

• Lead by example with a strong on-floor presence.
• Motivate, mentor, and coach team members in real time to elevate service standards.

3. Operational Excellence

• Collaborate with shift managers and kitchen teams to ensure smooth, efficient service.
• Proactively resolve issues during high-volume shifts and special events.

4. Sales & Upselling

• Drive revenue by actively promoting Artcaffé’s offerings through strategic upselling.
• Boost sales during peak hours and events.

5. Brand Representation & Growth

• Represent Artcaffé confidently at events and build strong guest relationships.
• Foster guest loyalty and repeat visits.

6. Reporting & Insights

• Submit weekly reports on guest feedback, wins, and team performance.

Qualifications & Requirements

• Minimum 5 years’ experience in a supervisory role within a high-volume hospitality setting.
• Degree or diploma in Food & Beverage (F&B) or a related course.
• Exceptional communication and interpersonal skills.
• Proven experience in service recovery, team coaching, and driving sales.
• Energetic, sales-driven, and committed to excellence.
• Flexible availability, including late nights, weekends, and public holidays.

How to Apply

Submit your resume and cover letter to: hr@artcaffe.co.ke Use “ACBLCX-022026” as the subject line. Application Deadline: 23rd February 2026