Customer Service Officer

DTI Group – Leadership & Communication Centre is currently seeking a Customer Service Officer to join their team. This role is ideal for professionals with strong communication and organizational skills who are passionate about delivering excellent customer service.

Job Details

• Position: Customer Service Officer
• Organization: DTI Group
• Location: Nairobi, Kenya
• Experience Required: Minimum 2 Years
• Education Level: Diploma

Key Responsibilities

• Serve as the main contact for students, parents, and corporate clients.
• Handle inquiries and resolve complaints professionally.
• Monitor attendance and follow up on absentees.
• Coordinate and schedule make-up classes.
• Collect and analyze student feedback.
• Maintain accurate student records.
• Support enrollment and administrative processes.

Qualifications

• Minimum Diploma in Business Administration, Customer Service, Communications, or a related field.
• At least 2 years of experience in a customer-facing role.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office.
• Professional, emotionally intelligent, and detail-oriented.

How to Apply

Interested candidates should submit their CV and cover letter to: hr@dtipublicspeaking.com Application Deadline: 14th March 2026