KEY RESPONSIBILITIES:

• Defines & executes the Oil & Gas MSME sector strategy in alignment with the Retail Division and overall MSME ecosystem agenda.
• Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.
• Oversees and develops the Oil & Gas MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.
• Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.
• Ensures strong risk management and compliance with all regulatory, prudential, and operational standards relevant to the Oil & Gas MSME portfolio.
• Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the

DAILY RESPONSIBILITIES:

• Define and implement the Oil & Gas MSME sector strategy in alignment with the Retail Division and MSME ecosystem strategic agenda.
• Analyse sector trends, competitor activity and market opportunities to inform business decisions.
• Collaborate with internal stakeholders to align Oil & Gas MSME initiatives with organisational priorities and capabilities.
• Identify and drive human capital requirements for the Oil & Gas MSME portfolio.
• Support and guide sales and service teams in delivering the Oil & Gas MSME sector offering.
• Build and maintain strong relationships with Branch network and Digital teams to ensure seamless delivery of sector solutions.
• Develop, coach and retain a high-performing Oil & Gas MSME sector team.
• Identify training and development needs specific to Oil & Gas sector requirements and support targeted interventions.
• Collaborate with product and digital teams to co-create and refine MSME Oil & Gas sector products and solutions.
• Ensure product offerings are competitive and meet evolving sector needs, particularly in financing, cash management and digital solutions.
• Ensure all operational processes relevant to the Oil & Gas MSME sector (transaction, incident, problem and change management) are documented, updated and adhered to.
• Identify and proactively manage sector-specific risks, ensuring effective monitoring and timely corrective action.
• Ensure compliance with regulatory, Anti-Money Laundering, Sanctions, and prudential requirements for the Oil & Gas MSME sector.
• Build and enhance the Oil & Gas MSME sector value proposition, focusing on customer experience and service differentiation.
• Drive customer migration to optimal channels, supporting efficiency and customer convenience.
• Implement sector-specific customer retention initiatives and monitor performance.
• Track and enhance customer satisfaction and sector market share.
• Develop and manage the Oil & Gas MSME sector budget and financial targets.
• Monitor sector financial performance, identify variances, and drive corrective action where necessary.
• Ensure timely reporting on sector performance, highlighting key trends and insights.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education Bachelor’s Degree Degree from a recognized university
• Professional Qualifications  Project management or business field 
• Master’s Degree  Business Administration 

Experience

Total Minimum No of Years Experience Required 

• Proactive selling skills in oil and gas industry or relevant
• Credit Underwriting Skills
• Customer Relationship management
• Banking Operations 
• Business research and product development
• Project management