SAHL Banking Cluster Manager – Great Rift, Central, Eastern & Nyanza | Kenya

An opportunity is available for experienced banking professionals with expertise in Islamic banking and relationship management. The role focuses on driving the growth and operational excellence of Sahl Banking across multiple branch clusters while ensuring adherence to Shariah principles.

Job Details

• Position: SAHL Banking Cluster Manager
• Location: Kenya (Great Rift, Central, Eastern & Nyanza Regions)
• Experience Required: Minimum 5 Years
• Education: Bachelor’s Degree
• Professional Requirement: Islamic Banking Certification

Key Responsibilities

Sahl Banking Business Strategy & Development

• Work with assigned branch clusters to identify and pursue business development opportunities aligned with Islamic banking principles and market potential.
• Monitor and analyze product performance across branches and recommend improvement strategies.
• Partner with business functions within the cluster to provide excellent customer relationship management to Sahl Banking customers.

Operational Support & Service Excellence

• Provide operational and compliance guidance to branch staff on Sahl banking procedures, policies, and systems.
• Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
• Facilitate feedback from branches and customers to improve Sahl products and service delivery.
• Implement appropriate relationship and customer management tools across the cluster.

Shariah Compliance & Governance

• Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
• Support internal reviews and audits by providing operational and compliance information as required.

Training, Awareness & Staff Development

• Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
• Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
• Promote a culture of ethical and Shariah-compliant banking across the cluster.

Stakeholder Engagement & Coordination

• Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
• Support marketing and community outreach programs to promote Sahl banking awareness and growth.

Reporting & Performance Tracking

• Prepare and submit cluster performance reports highlighting achievements, challenges, and recommendations.
• Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.

Minimum Qualification Requirements

Academic & Professional Qualifications

• Bachelor’s Degree from a recognized university.
• Islamic Banking Certification.
• Master’s Degree in a business-related field will be an added advantage.

Experience

• Minimum of 5 years’ experience in Islamic Banking.
• At least 3 years’ experience in Relationship and Portfolio Management.
• At least 3 years’ experience in Sales Management.
• At least 2 years’ experience in Stakeholder Management.
• Experience in Credit Operations (3 years) is desirable.
• Experience in Banking Operations (2 years) is desirable.
• At least 1 year of People Management experience.