Job Objective/Purpose

Lead the Housekeeping Department by developing and implementing departmental objectives in line with the Avenue group’s company policies and procedures.

Key Responsibilities

• Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards, and satisfaction of clients’ needs
• Responsible for cleanliness, orderliness and appearance of the entire Hospital. Ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for clients and guests.
• Inspect all areas and take corrective measures to meet Avenue’s Standards in terms of cleanliness, maintenance, and supply.
• Maintain an inventory of the furniture and movable equipment and other fixed assets in the patient holding areas, offices, and related premises and to ensure they are regularly checked.
• Inspect and approve all supply requisitions for the housekeeping department, and to maintain par stock, inventory control, and cost-control procedures for all materials.
• Select, train, develop, schedule, and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
• Manage cleaning supplies, linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hospital business needs.
• Ensure the provision of proper uniforms for all staff.
• Participate in all refurbish and renovation projects planning, execution, and final set up including snag lists
• Ensure that client facing areas, offices and guest facilities are made as per company standard.
• Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines
• Coordinate and oversee pest eradication activities.
• Plan & organize decoration for special functions and festive seasons.
• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function. 
• Plan, control and supervise Horticultural activities.
• Attending and resolving guest complaints.
• Daily inspection of public areas and employee’s locker rooms.
• Coordinating the preventive maintenance schedule of all non-clinical equipment and areas.
• Any other duty as may be assigned from time to time by your immediate supervisor in line with the needs of the business 

Person Specification

• Higher diploma/ Bachelor’s degree in Hospitality or Hotel Management 
• 3+ years’ experience in a housekeeping senior management position, in a 4 star or 5 Star Hotel setting
• Operational knowledge of housekeeping and laundry equipment and chemicals
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus