Job Purpose Statement

The Head of Payments provides strategic leadership and direction for the Bank’s integrated payments ecosystem, encompassing merchant acquiring, card issuance and acceptance, e-commerce, agency banking, mobile banking, billers, and tills. The role is tasked with driving innovation, operational efficiency, and revenue growth across all payment channels, positioning the Bank as a market leader in digital and omnichannel financial services. The incumbent will develop and execute forward-looking strategies that enhance customer value propositions, leverage emerging technologies, strengthen ecosystem partnerships, ensure regulatory compliance, and deliver sustainable competitive advantage in a rapidly evolving payments landscape.

Key Accountabilities (Duties and Responsibilities)

Job Specifications

Academic:

• Bachelor’s degree in business, Finance, Banking, Information Technology, or a related field.
• A master’s degree in business administration (MBA), Finance, Strategic Management, or a related field is an added advantage.

Professional Qualification:

• Professional certifications in Payments (e.g., Certified Payments Professional – CPP), Digital Banking, or Risk Management are preferred.

Desired work experience:

• Minimum of 10 years of progressive experience in banking, fintech, or financial services, with at least 5 years in a senior leadership role within payments, digital banking, cards, or channels management.