Job Description
Relationship Management – Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.
Dispatch of renewal terms/Notices
Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
Arranging and attending renewal review meetings with intermediaries
Responsible for the allocated renewal budget.
Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before monthly closure.
Ensure premiums payments plans are obtained at the point of confirming renewals.
Review of accounts performance to ensure weeding out of toxic accounts and renewal of only profitable accounts
KEY TASKS AND RESPONSIBILITIES
- Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
- Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
- Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
- Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and fostering organic growth.
- Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
- Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
- Maintaining and updating the renewal tracker
- Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
- Confirming renewals and obtaining the risk notes
- Collecting market intelligence for strategic renewal decisions to support retention.
- Monthly follow up on recovery of lost/unrenewed business
- Follow up on risk improvement implementations.
- Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery
- Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.
SKILLS AND COMPETENCIES
- Sound Technical Underwriting skills.
- Intensive and extensive product knowledge
- People Management and overall managerial skills
- Good analytical skills
- Customer service skills
- Good Communication Skills
- Computer Literate with good knowledge of Excel
KNOWLEDGE & EXPERIENCE
Experience:
- Minimum 5 years’ experience
QUALIFICATIONS
- Degree in insurance or business related.
- Professional qualification (CII or IIK) or good progress