About Avenue Healthcare 

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 15 clinics across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1.000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.

Job Objective/ Purpose:

Planning, organizing, and coordinating all Psychiatry/Mental Health unit activities to deliver safe, patient-centred mental health care, by ensuring effective staffing and operations, in line with the Hospital protocols and standards.

Key Responsibilities:

• People Management:
• Supervise Psychiatry team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others.
• Prepare and manage monthly duty rota; ensure safe coverage, skill-mix balance, leave planning, and productivity, while controlling overtime/locum utilisation.
• Lead and manage the Psychiatry team: onboarding/ orientation, coaching, daily work allocation, mentorship, performance appraisal, consequence management, talent development, and support staff wellness and engagement.
• Ensure the unit is financially viable and demonstrate growth through;
• Owning patient complaints/ compliments for the unit: investigate, resolve, and implement improvement actions, monitor service recovery and trends to deliver patient satisfaction outcomes (including NPS).
• Managing Psychiatry unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
• Ensure proper inventory, standardization, calibration, and maintenance on all equipment, and prudent inventory and supplies management.
• Nursing Services
• Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
• Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
• Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
• Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
• Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

• Higher Diploma in Nursing (Psychiatric/Mental Health).  BSc in Nursing is an added advantage.
• Registered with nursing council of Kenya and a valid practicing license
• Valid certification in BLS, ACLS or ATLS 
• 3+ years psychiatry/ mental health experience and at least 2+ years of team management experience
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills