SERVICE CENTRE MANAGER
Mabati Rolling Mills Limited (MRM) seeks to recruit a Service Centre Manager to oversee the overall operations of the Service Centres within their assigned regions. The role will drive direct and project sales while promoting value-added roofing solutions to support the organisation’s sales growth and market expansion objectives. This role reports to the Head of Sales – Retail & Projects.
Key Responsibilities
- Oversee Service Centre Operations: Manage the overall operations of the Service Centre, including profiling activities, coil and finished goods inventory management, and ensuring the facility is maintained in a safe and orderly condition.
- Drive Direct Sales Performance: Lead and manage the direct sales team to grow direct business within the assigned region and achieve sales targets.
- Manage Walk-in Customer Sales: Ensure efficient handling of walk-in customer enquiries and sales while maintaining high service standards and customer satisfaction.
- Coordinate Distribution Orders: Ensure distributor customer orders are accurately profiled and dispatched in accordance with instructions from the Customer Service Department.
- Support Project Sales: Coordinate and drive project sales opportunities through close collaboration with the Technical Sales Representative.
- Implement Marketing Initiatives: Coordinate and execute MARCOM activities and promotional programs for the Service Centre in collaboration with the Marketing team.
- Promote Roofing Solutions: Drive growth of the Roofing Solutions business by promoting bundled sales of roofing sheets, accessories, and truss systems.
- Manage Profitability: Monitor and manage the Service Centre’s performance to achieve the targeted contribution per metric ton (MT).
Requirements
Minimum Requirements
- Minimum academic qualification: Bachelor’s Degree in any business-related field
- Qualifications as an added advantage: Diploma in Sales & Marketing
- General work experience (years): 7-10 years
- Specific to the position (level/discipline/years): 2 – 3 years
- Industry: FMCG / Manufacturing / Building
Key competencies and skills:
- Excellent Communication skills
- Analytical skills
- Leadership Skills
- Sales acumen
- Presentation skills
- Interpersonal skills
- Problem-solving skills