About the Role

Reporting to the Group Director, Business Excellence, the Head of Technology Reliability oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support.

Key Responsibilities

• Enterprise Service Operations Ownership
• Incident Management Leadership
• Release & Change Management Governance
• Service Desk & 1st-Level Support Oversight
• In charge of Monitoring & Service Availability
• Lead Disaster Recovery & Business Continuity
• Service Performance & Reporting
• Service Transition Governance from Build to Run
• Align Service Operations with Enterprise Risk Management
• Mentor and develop a high-performance team

Who We’re Looking For

Qualifications

• Master’s degree in ICT or relevant degree
• Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
• 10 – 12 years’ experience at a leadership level

Key Competencies

• Strategic and design Thinking
• Stakeholder Engagement & collaboration, Vendor & Partner Management
• Customer-Centric Mindset
• Change Management, Project & Product Management
• Technology Fluency & Data literacy
• Team Leadership & Talent Development
• Business Process Re-engineering
• Cybersecurity & compliance awareness
• Communication & Presentation
• Problem Solving & Adaptability
• Financial Acumen & Business Case Development