Business and Financial performance 

• Grow the affluent customer portfolio through acquisition of new-to-bank clients, with a focus on quality accounts and cross-sell opportunities.
• Drive growth in deposits (liabilities), loans (assets), and fee-based income through investment products, bancassurance, and foreign exchange solutions.
• Champion the uptake of wealth management solutions aligned with customer goals and risk profiles.
• Deliver on monthly, quarterly, and annual financial targets including portfolio growth, revenue, product per customer, and customer profitability.
• Identify and pursue business development opportunities through referrals, strategic events, and partnership networks.
• Track portfolio performance and conduct regular portfolio reviews with clients on their Investments.

Customer Excellence 

• Offer personalized financial advice and relationship management tailored to each client’s lifecycle needs aligned to their risk profile.
• Serve as the single point of contact for affluent clients, ensuring seamless service delivery and quick resolution of issues.
• Leverage CRM tools (Engage) to monitor client activity, preferences, and service metrics.
• Conduct regular portfolio reviews to assess customer needs and suggest relevant banking and investment solutions.
• Foster strong client loyalty and advocacy by delivering consistent, value-added interactions.

Leadership and people management 

• Provide guidance and support to other Relationship Managers in delivering wealth management and financial advisory services.
• Share knowledge, market insights, and best practices to enhance the team’s overall advisory capabilities.
• Act as a role model in professionalism, ethical standards, and client engagement.
• Coach and mentor team members on wealth management where applicable.

Process, control and operational performance 

• Ensure full adherence to Internal policies, Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. 
• Ensure high standards of operational efficiency, accuracy, and turnaround times across customer transactions and service requests.

Strategic initiatives 

• Contribute to the execution of the bank’s affluent and wealth management strategy.
• Act as a champion for investment advisory within the team, helping elevate client value propositions.
• Participate in campaigns, events, and digital initiatives to drive brand awareness and product uptake.
• Provide feedback to product, marketing, and digital teams for continuous improvement.

Experience & Qualifications

• Minimum of 5 years’ experience in affluent relationship management or financial advisory with a proven focus on wealth management.
• Bachelor’s degree in Business, Finance, Economics or a related field (Master’s or professional certification is an added advantage).
• Certification in Financial Advisory such as CISI, CFP, or CFA (Level 1 or higher) is required
• Proven track record in sales and portfolio management, with knowledge of wealth, investment, and insurance products.
• Experience guiding or mentoring colleagues on wealth management topics is a strong plus.

Skills, Capabilities & Personal attributes

• Excellent interpersonal and communication skills, with the ability to engage high-net-worth clients.
• Strong technical knowledge of financial markets, investment products, and regulatory compliance.
• Excellent advisory, sales, and interpersonal skills with a consultative, client-focused approach.
• Ability to influence and coach peers, fostering a collaborative team environment.
• Analytical and strategic thinker with strong portfolio management skills.
• High levels of integrity, professionalism, and emotional intelligence.
• Proficiency in CRM tools and digital banking platforms.