• Position: Customer Services Executive (2 positions)
• Department: Operations
• Reports To: Account Manager
• Reference: CSE-17-04-2026

Objective:

Provide high-quality customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through professional and efficient communication.

Key Responsibilities:

• Manage customer interactions via calls, emails, and chats
• Provide accurate information about products and services
• Resolve customer issues and escalate when necessary
• Maintain proper records in the CRM system
• Follow up with customers to ensure resolution
• Adhere to scripts, quality standards, and company policies
• Meet performance KPIs and participate in training and team activities

Requirements:

• Minimum 1 year experience in customer service or call center
• High school diploma (Bachelor’s degree is an advantage)
• Medical background is a plus
• Strong communication, problem-solving, and multitasking skills
• Proficiency in CRM systems and computer applications
• Ability to work under pressure with a customer-focused attitude

Salary:
KES 28,541 (gross)