Minimum Requirements
- Bachelor’s Degree in Public Relations / Communications or Business Management
- Two (2) years experience in a busy organization
- Basic accounting knowledge and experience in digital / social media marketing is an added advantage
Duties & responsibilities
- Implementing the Society’s Customer Service Charter.
- Offer the voice of the customer to guide in marketing strategy, product improvement and member interaction improvement.
- Assist in developing and implementing member Retention Strategies that run throughout the year
- Provide formal advisory perspectives to ensure the organization is customer centric.
- Ensure an orderly and organized front office
- Handle telephone operating duties
- Provide feedback to the organization on all customer concerns.
- Ensure prompt dispatch of documents received at the reception to other departments for action.
- Handle the customer complaints & compliments register
Job Competencies
- Excellent communication skills.
- Basic SACCO product awareness.
- Good interpersonal skills
- Passion for customer service
How to Apply
Interested candidates meeting the above requirements should apply online by filling in the data form from the link
After filling the data form, proceed and send an application letter with a detailed Curriculum Vitae (CV) to hr@hazinasacco.or.ke on or before 27 th April, 2026.