About Us

We foster a culture where operational excellence and customer-centricity go hand in hand. Our Mobility team is scaling rapidly across Kenya, and this role is critical to ensuring every customer we onboard moves smoothly from enrollment through to fully licensed rider. You’ll collaborate across functions and with external partners in a fast-paced, process-driven environment where accuracy and proactivity make a real difference.

In this role, you would be responsible for:

• Coordinating class enrollment, learner attendance tracking, and the issuance of introduction letters in partnership with driving schools and the customer experience team
• Managing the issuance and maturation tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs) to ensure regulatory compliance
• Following up with NTSA to ensure timely processing and delivery of Smart Driving Licenses
• Serving as the primary operational contact for driving school partners through consistent daily and weekly communication
• Tracking rider enrollment metrics and coordinating with the retail team to ensure timely issuance of driving school packages
• Monitoring customer conversion timelines and proactively addressing progression bottlenecks in collaboration with partners
• Conducting regular follow-up calls with customers to provide guidance, resolve queries, and sustain engagement throughout the licensing journey
• Capturing, cleaning, and maintaining accurate licensing records across all platforms and dashboards
• Preparing comprehensive weekly performance updates covering key metrics, trends, challenges, and proposed improvements
• Conducting field visits to supervise driving school program intake across onboarded schools
• Supporting insurance claims tracking and logbook/NTSA compliance processing on a needs basis

This is an on-site role based in Nairobi, Kenya, with occasional field visits. You will be reporting to the Team Lead.

Your application should demonstrate:

• At least 2 years of experience in an operations execution or coordination role
• Demonstrated experience working with third-party partners or vendors
• Hands-on experience with data entry, record management, and reporting tools
• Prior exposure to customer care, follow-up, or front-line support functions
• Proficiency in MS Office (Word, Excel), email platforms, and digital dashboards
• A Bachelor’s degree or diploma in Business Administration, Operations Management, Logistics, or a related field — equivalent professional qualifications combined with relevant experience will be considered
• Nice to have: Familiarity with regulatory or licensing environments such as NTSA processes