Chief of Staff

Job Purpose Statement

The Chief of Staff (CoS) serves as a strategic advisor, trusted thought partner, and force multiplier to the Group Managing Director (GMD), operating at the center of strategy, execution, stakeholder engagement, and organizational alignment. The role is responsible for translating the GMD’s vision into actionable priorities, driving delivery of high-impact, crossfunctional initiatives, and ensuring the organization operates cohesively toward its strategic ambitions. The CoS acts as an enterprise integrator and connector across teams, enabling alignment, accelerating decision-making, and strengthening execution discipline across the Group. This includes orchestrating complex, cross-cutting initiatives, fostering collaboration across business units and geographies, and ensuring seamless follow-through on the GMD’s priorities. Operating in a dynamic and rapidly evolving financial services landscape, the role plays a critical part in positioning the organization for the future by supporting digital transformation, AI enablement, and ecosystem partnerships that drive sustainable growth and long-term value creation.

Ideal Job Specifications
Academic:

• Bachelor’s degree in business, Finance, Economics, Technology, or related field
• MBA or relevant postgraduate qualification (preferred)
• Certifications such are PMP, CPA-k, Data Analytics, AI, Agile, change management (e.g.
• PROSCI) or Strategy Execution are an added advantage.

Desired Career Experience:

• At least 10 years’ experience in strategy, transformation, consulting, or executive office roles, preferably within a large/similar sized financial services organization.
• Deep understanding of banking, fintech, and digital financial ecosystems.
• Strong strategic and analytical thinking, with the ability to synthesize complex information and translate it into clear recommendations and action.
• Exceptional project management and execution skills, with a track record of owning multiple complex initiatives from concept through delivery.
• Comfort operating in ambiguity, and balancing long-term thinking with hands-on execution.
• Strong interpersonal skills and emotional intelligence, with the ability to build trust, influence across levels, and handle sensitive matters with discretion.
• A systems-oriented, ownership-driven mindset, with the ability to identify patterns, improve how organizations operate, and drive accountability.
• Experience supporting organizational growth, scale, or periods of significant change.
• Exposure to multi-market or regional operations is an advantage.