Conversions Intern (B2B2C) at Moringa School
Department: Admissions
Reporting to: Senior Manager Admissions
About Moringa School
Moringa’s Vision is a world in which anyone can create their own future. We build talent and opportunities through transformative tech-based learning experiences and close the skills gap in Africa’s job markets through market-aligned tech programs.
Working at Moringa
We are a mission-driven organization focused on delivering the best student experience possible. We value results, collaboration, accountability, and customer focus in a dynamic hybrid working environment.
Moringa Culture Code
- Collaboration: We work together for a common goal
- Customer Centric: The customer is at the heart of all we do
- Accountability: I take ownership
- Excellence: I deliver exceptionally
About This Role
The Conversions Intern (B2B2C) supports the admissions team in guiding prospective students through the pipeline, nurturing leads, maintaining accurate records, and assisting with conversion activities.
Responsibilities
1. Lead Support
- Assist in reviewing incoming leads and updating lead information
- Conduct basic research on prospects and capture notes in CRM systems
- Support lead scoring and qualification under supervision
2. Sales Conversion Support
- Follow up with qualified leads through calls, emails, and messaging channels
- Book appointments and reminders for prospects and advisors
- Assist in nurturing leads toward enrollment
3. Data & Reporting
- Maintain accurate student pipeline records
- Prepare simple daily and weekly conversion reports
- Highlight trends or issues to the team lead
4. Customer Engagement
- Respond to common inquiries professionally and escalate complex matters
- Follow up after events, webinars, or campaigns
- Maintain FAQ references and standard responses
5. Quality Assurance
- Check data accuracy and completeness in CRM systems
- Flag duplicate or incomplete records
- Follow admissions process standards
6. Learning & Development
- Participate in training on products, systems, and sales processes
- Continuously build sales and communication skills
Key Competencies
- Strong communication skills
- Willingness to learn
- Attention to detail
- Teamwork
- Customer service mindset
- Organization and time management
- Adaptability
Qualifications
- Diploma or Bachelor’s degree (ongoing or completed) in Business, Marketing, Communications, IT or related field
- 0–1 year experience in sales, customer service, call center, or internships preferred
- Basic knowledge of Google Workspace / Microsoft Office
- Comfortable learning CRM tools and digital platforms
- Good verbal and written communication skills
- Positive attitude and eagerness to grow in a fast-paced environment