- Company: Classic Mouldings Limited
- Location: Nairobi, Kenya (Kellico Complex, Mombasa Road)
- Industry: High-End Interior Design & Architectural Finishes
- Type: Full-time | On-sit
Role Overview
We are seeking an experienced Operations Manager to translate strategy into execution by leading day-to-day operations, strengthening systems, coordinating projects, and managing people effectively. This role combines operational leadership with strong people-management capability, working closely with HR to build a high-performance, accountable culture.
Key Responsibilities
Operations & Strategy
- Oversee daily operations and improve systems, workflow efficiency, and service delivery.
- Support growth strategy execution while maintaining quality standards.
People Leadership
- Lead functional managers and site teams, set performance expectations, support staff development, and promote team wellbeing.
- Work alongside HR on onboarding, performance management, and conflict resolution.
Project & Supply Chain Oversight
- Coordinate project delivery, site quality control, procurement support, logistics, and inventory management.
- Ensure documentation, timelines, and technical standards are consistently met.
Financial & Quality Control
- Support budget oversight, cost control, and operational efficiency.
- Maintain high standards in installation quality, compliance, and site safety.
Qualifications & Experience
- Education: Bachelor’s degree in Business Administration, Project Management, HR Management, or related field. MBA highly preferred.
- Experience: 5+ years in a senior managerial role within interior design, architectural finishes, or construction.
- HR Exposure: Must have direct experience managing people, conducting performance conversations, and supporting recruitment or team development.
- Technical Knowledge: Deep understanding of construction/design industries, including architectural mouldings and decorative paints.
Key Competencies
- Leadership as Nurture: You hold high standards because you believe in your team’s potential—not fear.
- Emotional Intelligence: You manage big personalities and maintain harmony across sites and offices.
- Organizational Excellence: You juggle competing priorities without dropping the ball.
- Discretion & Integrity: You handle sensitive staff or client matters with absolute confidentiality.
- Tech Proficiency: MS Office (Excel, Outlook, Word) plus ERP or project management software.