JOB SUMMARY

CITAM Seeks to recruit a born-again Christian who is experienced and self-motivated to fill the position of an Administrative Assistant in one of the Counselling centres.  The Administrative Assistant will provide efficient administrative and coordination support to the Counselling Centre to ensure smooth daily operations

The position reports to the Pastor in Charge of the centre.

Key duties and responsibilities:   

• Provide general administrative support including answering calls, scheduling counselling appointments, managing correspondence, and welcoming clients with professionalism, sensitivity and empathy.
• Support counselling operations by managing appointment calendars, maintaining secure client records, and providing administrative assistance to counsellors and Centre leadership
• Maintain accurate, secure, and confidential client records in compliance with ethical standards, data protection policies, and counselling best practices.
• Provide administrative support to counsellors and Counselling Centre leadership, including preparation of correspondence, reports, session documentation, and general office paperwork.
• Support and coordinate plans for meetings, travel arrangements, accommodation, and unit programs or initiatives.
• Manage office supplies and consumables, including inventory monitoring, ordering, and administrative requisitions in the Ministry ERP System.
• Ensure a pleasant and professional office environment that supports client experience and staff comfort.
• Take minutes and coordinate logistics for counselling centre meetings, case conferences, workshops, and training sessions, ensuring timely communication and follow-up.  
• Supervise outsourced service providers to maintain quality service delivery in the unit.
• Coordinate daily operations and regular activities of the Counselling Centre

Requirements

Requirements and qualifications  

• Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
• A Diploma in Business Administration or Office Management, a certificate in counselling Pyschology or its relevant training is an added advantage
• Minimum of 4 years’ experience in office management, experience in a counselling centre will be an added advantage
• Strong organizational skills and attention to detail with multitasking abilities in a fast-paced environment
• Previous work Experience in a school, a church, counselling centre or a parachurch organization will be an added advantage.
• High level of integrity, discretion, and attention to detail
• Excellent communication, organisational and interpersonal skills.