Applications Support Specialist

Job Purpose Statement

The purpose of this role is to provide day-to-day support, work on deployment, customization and integration of all Core Insurance Systems and Services, SharePoint, Microsoft Power Apps and Power Automation whilst driving ongoing improvements. He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the Core Insurance Applications and related services

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology – Minimum 2nd Upper Class honours.
• Minimum 3 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g.  Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform.
• Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.
• Experienced in Microsoft Dynamic CRM, and/or Microsoft Power Platform (Power Apps, Power Automate & Power BI).
• Experience of working in the IT function within a busy environment will be an advantage.
• Experienced with platform architectures (e.g. client-server, n-tier, thin client)
• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform
• Demonstrated proficiency in understanding and implementing business Process Automation workflows and processes.
• Demonstrated proficiency in using the either the CRM SDK or Power Platform development.
• Experience with source control management systems and continuous integration/deployment environments