Job Title: Assistant Consultant, Risk & Insurance
Location: Mombasa, Kenya
Company: Liaison Group
Role Overview
We are seeking a proactive and customer-oriented professional to join our Coast Office in a front-office capacity. This role is designed for an individual who excels in client engagement while demonstrating a strong interest and growing capability in underwriting and claims.
As the face of the office, you will manage client interactions and service delivery, while actively supporting underwriting assessments and claims processes. Success in this role requires a balance of professionalism at the front desk and a clear zeal for developing technical expertise in risk evaluation and claims management.
Key Responsibilities
- Act as the first point of contact, delivering a seamless and professional front-office client experience
- Manage client inquiries, onboarding, and policy administration with accuracy and efficiency
- Support underwriting activities, including gathering risk information, preparing documentation, and liaising with underwriters
- Assist in claims processes through documentation, client updates, and proactive follow-ups to ensure timely resolution
- Uphold compliance with internal policies, regulatory requirements, and quality standards
- Maintain organized records and contribute to smooth day-to-day office operations
Key Performance Indicators (KPIs)
- Front Office Service Delivery – Consistently high standards in client reception, responsiveness, and satisfaction
- Underwriting Support Quality – Accuracy and completeness of risk data and policy documentation
- Claims Coordination Effectiveness – Timely follow-up and support contributing to efficient claims resolution
- Operational Accuracy & Compliance – Adherence to processes with minimal errors or compliance gaps
- Professional Growth in Insurance – Demonstrated initiative and progress in underwriting and claims knowledge
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Insurance, Actuarial Science, or a related field
- Professional certification (e.g., ACII, AIIK) or front-office training is an added advantage
- 1–2 years’ experience in a client-facing or insurance-related role
- Strong communication and interpersonal skills with a customer-focused mindset
- Keen interest in underwriting and claims processes
- Good analytical skills and attention to detail
- Proficiency in Microsoft Office and insurance systems
- High level of integrity and professionalism
- Preference for candidates currently based in Mombasa
How to Apply
Join our team and make a difference in Risk & Insurance, send your C.V to careerskenya@liaisongroup.net indicating the position applied for on the email subject line to be received on or before 3rd April 2026. Only shortlisted candidates will be contacted.