Job Description
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As an Assistant Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.
Leadership
- Manages the operations of the Food and Beverage departments
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all restaurant, beverage and room service operations.
- Creates and nurtures an environment that emphasizes on motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee’s concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Responds quickly and proactively to guest’s concerns.
- Understands the brand’s service culture.
- Drives alignment of all employees, team leaders and managers to the brand’s service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
- Verifies all functions are up to standard and exceed guest’s expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviours.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
- Perform other duties as and when required.
Qualifications
- Degree in Hotel and Restaurant Management or related is required
- At least 3 years experience in a mid-level leadership role in F&B in a 5 Star International brand
- Strong understanding / experience of Hotel Operations in a multi-cultural environment.
- High level of drive for results; adaptable and flexible with the ability to build relationships.
- Service focused personality is essential
- Should have eye to details and focus on quality results in terms of service
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
Additional Information
Your team and working environment:
- At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
- Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.