• Location: Head Office
• Department: Corporate Banking
• Reports to: Manager, Institutional Banking

Job Purpose:

Job holder will be responsible for the organic growth of Institutional Banking business through relationship deepening and ecosystem extraction in the assigned portfolio of customers. Manage day-to-day administrative and operational matters relating to Institutional Banking Customers. Deliver on the agreed NFI revenues through enhancement of transactional volumes

Key Responsibilities:

• Business Development
• Drive growth of NFI through cross selling of the bank’s products to existing and potential customers.
• Develop a rich database of established clients and a clear plan for growth in number of accounts and deposits
• Service Excellence-Manage Attrition of clients leaving the Bank by ensuring customer service satisfaction and retention as well as promptly responding to customer queries.
• Relationship Management; Being the link between the existing Institutional clients and the Bank on matters relating to the administration of the portfolio.
• Provide excellent, timely and professional service to the Bank’s clients in addition to providing prompt feedback from them to the Bank for immediate action where possible and at the same time avoid any case of misseling/ misrepresentation.
• Participating in Market awareness programs for the Bank, this includes market activations, sales promotions, product launches, et al.
• Ensure compliance matters in respect to Institutional Banking is addressed effectively and expeditiously
• Compliance
• Ensure full compliance on the KYC policies and procedures as well as the rules and guidelines set by the regulator.
• Ensure compliance with the Bank’s code of Ethics.
• Ensure compliance with internal regulatory requirements particularly with regards to asset facilities processing.
• Other
• Safeguard and promote the bank’s image both internally and externally.

Qualifications and Experience

• University Degree from a recognized institution with a bias in business studies/ Marketing.
• Must have at least five (5) years’ banking experience and at least 1-year relationship management or customer experience.
• Cross-cutting experience in customer service, business and operations will be an added advantage.
• Must possess sound knowledge of Bank products
• Must Have good interpersonal skills and portray teamwork capacity