Job Description
To proactively drive initiatives that strengthen relationship-based client engagement, enhance customer experience, and deliver value to both the client and the bank. This role supports the Relationship Manager in deepening client relationships, improving portfolio profitability, and ensuring full compliance with bank policies and procedures, ultimately fostering customer loyalty and entrenchment.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce, Finance and Accounting or any other related field.
Experience Required
Personal and Private Banking
2-3 years
- Branch banking experience, with exposure to credit and overall client service.
- Core banking and transactional experience
- Experience in client relationship and sales
- Operational and role awareness
Additional Information
Behavioural Competencies:
- Interpersonal skills
- Team Working
- Understanding People
- Communication
- Problem solving
- Execution mindset
Technical Competencies:
- Banking Process & Procedures
- Commercial Acumen
- Customer Understanding
- Financial Acumen
- Product Knowledge
- Risk Identification & Reporting
- Data Analysis