Job Purpose

The purpose of this position is to oversee branch operation, drive business growth, manage recruitment and training, and ensure compliance with company policies and procedures.

Key responsibilities

• Oversee the day-to-day operations of the branch, ensuring smooth business functions and operational efficiency.
• Drive business development within the branch by identifying growth opportunities and implementing sales strategies.
• Manage the recruitment of unit managers, brokers, agents, and the Direct Sales Force, ensuring proper allocation to unit managers.
• Train Direct Sales Force and unit managers on sales techniques, professional demeanor, and customer engagement.
• Supervise all branch staff, ensuring accountability, productivity, and alignment with company goals.
• Serve as the final decision-maker in the branch, providing leadership and strategic direction.
• Liaise with department heads on disciplinary matters, ensuring fair and compliant processes.
• Oversee asset management within the branch, ensuring proper utilization and maintenance of company resources.
• Facilitate the training and development of independent agents to enhance sales performance and compliance.
• Enforce company policies within the branch, ensuring adherence to cash handling, customer service, and dress code standards.
• Approve staff leave requests, ensuring business continuity and workforce planning.
• Implement and oversee performance management processes, setting branch objectives and tracking progress against targets.
• Develop and submit general branch reports to the Head of Business Development and provide advisory to inform strategic decisions.
• Collaborate with other departments in the coordination of branch activities and mitigation of potential risks.
• Any other responsibilities assigned to the jobholder by the supervisor from time to time.

Educational and Professional Requirements

• Minimum of a Bachelor’s Degree in Marketing/Insurance from a recognized university.
• Post graduate Diploma in Marketing is an added advantage
• Must have a diploma in Insurance or ACII/IIK
• Membership in either IIK, CII,CIM, MSK or KIM

Work Experience

• At least 7 years of experience in the insurance industry, with a minimum of 3 years in a similar role.