Branch Manager

• Location: Kenya
• Application Deadline: Not Specified
• Reporting Line: Head, Retail Banking
• Job Type: Full-Time

About the Company

is a leading financial institution with operations across Africa and beyond, committed to delivering innovative banking solutions and driving economic growth.

Job Summary

The Branch Manager will be responsible for driving business growth, managing profitability, and ensuring excellent branch operations. This role requires a strong leader capable of maximizing market share, enhancing customer experience, and delivering sustainable financial performance.

Key Responsibilities

1. Business Growth

• Drive market dominance and increase market share
• Ensure branch targets and budgets are met or exceeded
• Identify and maximize new business opportunities
• Build and maintain strong client networks within the locality

2. Profitability Management

• Take full ownership of the branch’s Profit & Loss (P&L)
• Optimize both human and material resources for profitability
• Expand customer wallet share across all segments
• Implement strategies to maximize branch performance

3. Branch Operations & Leadership

• Oversee branch operations, customer service, and market-facing functions
• Ensure excellent customer experience across all touchpoints
• Maintain brand standards and branch ambience
• Ensure compliance with banking regulations and policies
• Lead, mentor, and develop the branch team while fostering a learning culture

Key Performance Indicator (KPI)

• Achievement of the approved Profit Before Tax (PBT) for the branch

Job Requirements

• Bachelor’s degree in any field from a recognized university
• A Master’s degree or professional certification is an added advantage
• Minimum of:
  • 5 years’ primary banking experience (sales or operations)
  • 2 years’ experience in retail/commercial banking or branch operations
• Strong knowledge of banking operations and financial services
• Proficiency in Microsoft Office Suite

Key Competencies

• Strong business development and sales drive
• Technology-savvy with a modern banking mindset
• Excellent customer needs assessment and solution delivery skills
• Strong analytical and problem-solving ability
• Ability to work under pressure with professionalism
• Excellent communication, interpersonal, and networking skills
• Strong relationship management capabilities

How to Apply

Interested candidates should apply through the official UBA Kenya recruitment channels or company website.