KEY PRIMARY RESPONSIBILITIES
- Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
- Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
- Achieving branch service standards within set turnaround times;
- Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
- Managing outstanding premium as per the credit control policy;
- Managing the implementation of internal and external audit and risk recommendations within the agreed timelines;
- Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
- Supervising unit managers (APA Life, APA Insurance and Apollo Asset) from the region; Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
- Developing departmental budget and business plans to achieve the set company targets;
- Entrenching performance based culture among departmental staff in line with their set KPIs and departmental targets;
- Participating in company CSR and brand building activities in liaison with the Head Office;
- Training, coaching and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
- Implementing interdepartmental SLA in liaison with other departmental heads;
- Participating in management meetings, projects and committees as assigned.
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in Insurance or an equivalent.
JOB SKILLS AND REQUIREMENTS
- Sales skills
- Interpersonal and Communication skills
PROFESSIONAL QUALIFICATIONS
- ACII/AIIK
EXPERIENCE
- At least 6 years relevant experience