Job Purpose

Pacis Insurance is seeking a dynamic and results-driven professional to lead the growth of the independent agents’ insurance book. The jobholder will be responsible for acquiring new business, sustaining existing business, and ensuring alignment with the company’s strategic objectives.

Principal Accountabilities

• Lead and oversee the Underwriting team (Underwriters and Assistant Underwriters), ensuring compliance with established procedures and guidelines.
• Review, develop, and approve quotations across various classes of business.
• Allocate tasks within the team to ensure efficient workflow and timely client service delivery.
• Provide strategic leadership through training, mentorship, and motivation to achieve departmental objectives.
• Establish partnerships with agents, recruit new business partners, and develop additional business channels.
• Conduct client visits, prepare weekly plans, and submit sales reports.
• Meet sales targets by sourcing new business through independent agents.
• Follow up on renewals to enhance retention and minimize loss ratio.
• Send renewal notices at least two months before policy lapses.
• Monitor and ensure adherence to credit facilities and company credit policies; assist in debt collection.
• Gather market intelligence on competition and provide feedback to management.
• Maintain accurate records of quotations and business partner data for future prospecting.
• Prepare reports on quotation success rates and analyze reasons for unsuccessful quotes.
• Liaise with the underwriting department to facilitate timely quotations for agents.
• Review and prepare tender documents in line with tender requirements.
• Train agents on Pacis Insurance products and document training outcomes.
• Coordinate with Finance to ensure timely payment of commissions as per company policy.
• Ensure compliance with all departmental and company risk standards.
• Perform any other duties as assigned.

Relationships

• Reporting to: Head of Commercial
• Internal Contacts: Business development, Underwriting, Claims, Finance, and Operations teams
• External Contacts: Independent agents and clients

Qualifications and Experience

• Education: Bachelor’s degree in a business-related field (Insurance, Marketing, Business Administration, or Finance) from a recognized university.
• Professional: Diploma in Marketing/Insurance or progress towards professional qualifications (AIIK or CII/ACII).
• Experience: At least 4 years of relevant experience with a solid understanding of the insurance industry.

Skills and Competencies

• Analytical thinking and data interpretation skills
• Strategic perspective and flexibility
• Strong customer service orientation
• Understanding of financial/investment markets
• Creative and innovative mindset
• Excellent interpersonal and team collaboration skills
• Basic financial literacy (including IFRS 9 & 17)

Application Deadline: 01st October 2025

How to Apply

Interested candidates are invited to submit their applications by visiting www.pacisinsurance.com/careers. Please attach your updated CV and cover letter. Only shortlisted candidates will be contacted.