Job Description

To grow and maintain Retail, SME, bancassurance, microinsurance, digital and partnerships business lines by leading the team (monitoring quality and quantity of workflow, training, developing and motivating staff, routing and streamlining work, and assisting staff with difficult queries), thus achieving the set revenue targets and objectives for set business lines.

To assess and determine terms for risks for the above-mentioned business lines presented within set standards of service in a manner to ensure quality selection of risks and timely service.

1. KEY TASKS AND RESPONSIBILITIES

• Management of the distribution channels to ensure an increase in the number of distribution channel partners, attainment of product revenue targets, and profitability of the relevant product at appropriate cost levels.
• Assessing and determining terms for retail business risks presented within the set standards of service in a manner to ensure quality selection of risks and timely service
• Ensuring effective internal controls, policies, and procedures are in place by determining the acceptability of risks, monitoring and reviewing terms based on risk profile, managing an efficient sales cycle (sales pipeline), and value-based service cycle through the use of product bundling to drive the business goals
• Defining markets for the health retail business distribution channels for the retail products
• Managing and attending client, intermediary, and branch meetings to ensure high-quality customer service is delivered and client enquiries are resolved, while ensuring timely completion of investigations or resolution.
• Ensuring quality assurance by performing regular quality checks and taking appropriate corrective action and continuously reviewing the effectiveness of workflow systems and recommending improvements.
• Ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes the execution of customer due diligence processes, ensuring compliance with know-your-customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

2. SKILLS AND COMPETENCIES

• Good communication skills
• Ownership & Commitment
• Customer Focus
• Time management & Negotiation skills
• Business Planning & Implementation
• Honesty and integrity
• Good assessment and analytical skills
• Ability to work with cross functional teams.
• Ability to meet strict deadlines.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent supervisory and leadership skills.
• Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.
• Strong analytical, data and reporting skills.

Qualifications:

• A business-related degree from a recognized university
• Relevant professional insurance qualification – DipCII/ACII/LOMA
• Strong skills with Microsoft Office Package: Excel, PowerPoint and Outlook Technical
• Knowledge.
• 4 years in medical insurance business development and underwriting functions
• 2 years in a supervisory/management role