About the Role
To provide general customer service in respect to medical business customers.
Key Responsibilities
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Diploma in Clinical Medicine/Nursing (KRCHN)
- Customer Experience training will be an added advantage.
- Minimum of 3 years of experience in busy health environment with 1 year of experience in Medical call centre management unit.