Purpose:

Responsible for care facilitation/cost containment and call centre reachability.

Primary Responsibilities:

• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
• Monitor cost, average length of stay on inpatient cases.
• Issue guidance on Pre-authorized optical, dental and scheduled procedures
• Conduct Hospital visits whenever the insured members are hospitalized
• Respond to stakeholder inquiries on cases involving medical care management.
• Receive and respond to Medical emergency lines and ensure 24-hour coverage
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
• Facilitate referrals and medical evacuations when need be.
• Monitor benefits utilization and share timely updates to the stakeholders.
• Prepare and share timely reports as may be guided.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education Minimum Qualification – Diploma in Nursing or Clinical Medicine

Experience Required:

 Description    Required years of experience

• Relevant experience in Care Management, medical claims and call centre – 2

How to Apply:

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

N/B: This job advert is open to both internal and external candidates.