Job Reference No. NBK/ICT/03/2025
Position Scope:
- The role holder will provide support in the development, design, document, maintenance and solutioning for digitalchannels systems for the Bank.
Key Responsibilities:
- Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensuresystem uptime as per the banks service level agreements.
- Ensure that service / support calls are effectively responded to and resolved within the framework of the Servicelevel agreements and develop knowledge and awareness of the relevant applications.
- Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
- Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing andsoftware and hardware audits are completed in a timely manner.
- Responsible for designing, developing and providing appropriate reports and management information as requiredby business.
- Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
- Continuously analyse user requirements and provide solutions.
- Maintain up to date system and user documentation and manuals.
- Ensured compliance of SLAs with system vendors.
- Recommended and implement upgrades for performance, security and business benefit.
- Constituted cross-functional project teams with clearly defined roles.
- Carry out other duties as may be assigned by the supervisor.
Qualifications, Experience, Skills & Personal Attributes:
- A Bachelor’s Degree in IT and/or related field from a recognized university.
- ITIL Certifications
- Advanced knowledge in Linux
- Advanced knowledge in Oracle/MS SQL
- Three(3) years’ experience in handling Integrations for Mobile and Internet Banking
- Competency in Card Management Systems and VISA Operations
- Competency in Linux administration
- Competency on SQL Scripting, Oracle Skills will be an added advantage.
- Ability to work with Weblogic and Messaging Queues and ISO Messagin.
- Knowledge on API, SOAP Messages
- Has worked with SMS Gateways
- Knowledge in Java, Tomcat, Jboss
- Has dealt with HSMs
- Professionalism –
- Building consensus and influencing-ability to influencevarious players across all NBK departments.
- Excellent planning and organizational skills with abilityto breakdown complex items to actionable elements
- Network management
- Disaster recovery planning
- Business Continuity planning
- IT Security and Security appliances
- Oracle databases
- Systems Administration
- Service Desk Analysis
- Server Management
- Knowledge on file processing and file form
How to Apply:
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 3rd October 2025. Indicate Name & Job Reference No. NBK/ICT/03/2025 on email subject.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.