Job Summary

The purpose of the position is to assess, process and pay valid claims to ensure timely settlement of claims within the stipulated Liberty Life guidelines on claims management.

Key Responsibilities

Core deliverables

• Process claims accurately and in a timely manner as per the guidelines provided to ensure the achievement of the set customer service standards
• Analyze documentation submitted by clients to ensure the information supplied is credible in line with the Liberty guidelines on claims processing
• Register all new claims promptly and acknowledge receipt of the same
• Advise claimants regarding basic matters about their insurance coverage in relation to the insurance claim
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms
• Record all claims transactions
• Prepare claims registers and update the various claims reports
• Keep claims records as per the Liberty guidelines on record management to ensure ease in accessibility of information and data integrity
• Maintain the claims register to ensure accuracy in data
• Prepare quality reports in a timely manner to ensure timely submission for review
• Reconcile claim reserves and paid claims
• Create & reconcile claims reserves, and make reinsurance recoveries upon settlement – group risk
• Manage maturity and surrender suspense including premium refunds
• Process/disburse pension claims and other related payments including withholding taxes, trustees and service providers’ fees

Qualifications

• Bachelor’s degree in insurance or a business-related field
• Professional qualification in Insurance (LOMA, ACII, AIIK)

Experience

• At least 2 years’ experience in claims, pension administration or underwriting role in the life insurance industry

Competencies

• In depth understanding of life insurance operations and concepts
• Knowledge of insurance regulatory requirements and claims procedures
• Ability to prioritize tasks and manage time efficiently
• Excellent organizational and stakeholder management skills
• Solutions focused mindset
• Knowledgeable in financial solutions and market trends
• Business acumen