Client Activation Officer

MSI Reproductive Choices Kenya is an NGO registered in Kenya. We are affiliated to MSI.  Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
We are seeking to recruit a Client Activation Officer who will be reporting to the Head of Marketing Evidence and Impact. This post holder’s main role will be to drive financial sustainability to MSI Reproductive Choices Kenya by creating demand for all the healthcare services offered by the commercial channels that is Centres and Maternities and for the products sold by the commercial sales company. This will be achieved by helping drive the repositioning of the MSIK brand as a ‘women’s health care provider, understanding the unique markets that each centre operates in, understanding location-specific requirements and client segments, supporting service diversification efforts, and building a robust referral network to increase client footfall at all service delivery channels, while ensuring consistent monitoring of activities and documentation of success. You will support the marketing department develop marketing strategy and campaigns and work with E2A to document milestones achieved and will continuously provide administrative support to centre demand generators/mobilizers.
He or She will be responsible for the development, implementation, monitoring and review of all Demand Creation activities aimed at increasing client flow in the MSI Kenya Centres, Maternities and pushing the commercially marketed products.
It is the responsibility of this role is to further our goal of MAKING CHOICE POSSIBLE for every Kenyan.

The post holder commits to and is held accountable to MSI Reproductive Choices core values:

Mission-driven ,Client-centered,  Accountable ,  Courageous,  Resilience,  Inclusive 

Skills and Experience
 Qualifications:

• Minimum: Kenya Certificate of Secondary Education
• Short sources or certificate in community health, public health, social work or other professional qualifications, ideally in Project Management, Communications and Marketing desired

Skills and Experience:

•  At least Two (2) years post qualification experience in working with NGOs and/or government agencies in a similar role.
• Commercially minded.
• Excellent communication skills – written and verbal skills. Fluent English language skills required.
• Ability to translate data and research into actionable insights for marketing strategic decision making.
• Very comfortable with using key financial & marketing metrics and extremely commercially minded.
• Highly developed planning and organisational skills with the ability to juggle multiple projects to deliver with quality and on time.
• Ability to build relationships across teams, with evidence of highly sensitive cross-cultural skills and good influencing and negotiation skills.
• Action and results orientated with ability to stay on track and thrive when working under tight deadlines.
• Ability to train, mentor and develop skills within others.
• Ability to translate complex information into a format and language that can be understood by a wide range of people and present in a compelling and engaging way.
• Ability to work independently with minimal supervision

Attitude / Motivation:

• Commercially minded
• A strong supporter of the cause of family planning and a woman’s right to safe abortion (Pro-choice).
• Resilient, flexible, positive attitude and can thrive in fast-paced, dynamic environments.
• Curious about emerging developments within our sector and passionate about building best practice.
• Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learning and developing.
• Willing to help with a wide range of marketing projects, as and when required.