Credit Evaluation Manager, Credit Card

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Credit Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Credit Manager, Credit Cards will be responsible for supporting the Business team in channelling out quality credit applications.

Deadline: 2026-02-28

Category: Credit

Subsidiary: HFC

Principle Accountabilities

Processes

Appraising borrower information to determine ability to service loan for purposes of adherence to the lending policy. This is done through various analysis templates depending on limits and nature of income of borrowers. (In i-apply). This includes but not limited to:

• Identify loan product requested by the customer and the requirements.
• Ensure the necessary KYC requirements have been adhered to, call backs on employment letters, statements etc. have been performed.
• Conduct thorough analysis of financial statements and assessment of credit requests, through preparing spreadsheets and models.
• Assess payment capacity
• Assess collateral adequacy.
• Review prevailing economic trends, and risk ratings, and applying the same in the appraisal process.
• Bring out policy exceptions and breaches, recommend adequate mitigants, and seek necessary approvals.
• Recommend, Approve, Refer or Decline requests for Credit Facilities in accordance with the Delegated Authority Mandate
• Ensure compliance with all credit policy guidelines
• Follow through with transactions to the end
• Training teams one on one to reduce on back and forth
• Develop various templates to guide the credit process
• Handle audit queries emanating from the credit process
• Monitor turnaround time on requests

Strategy

• Setting card underwriting requirements
• Reviewing acquisition, behaviour and fraud scorecards
• Managing credit line increases/decreases
• Monitoring delinquency trends (roll rates, flow rates)
• Approving scorecard-based lending limits
• Portfolio segmentation and credit card risk analytics
• Working with collections on early-stage past-due accounts
• Working closely with fraud teams to prevent card fraud
• Understanding transaction monitoring and fraud patterns
• Supporting the cards product team on new card launches
• Limit assignment, and risk-based pricing models
• Ensuring compliance with card-specific CBK guidelines
• Managing credit card portfolio audits

Financial

• Supporting the RO/RM’s to achieve set income targets (Interest income and Non-interest income)
• Ensure the correct charges are applied
• Ensure all excesses are fully provided
• Manage office costs within reasonable levels
• Cross sell bank products
• Push on products that deliver quick income

People Management

• Provide the interface between business and credit.
• Give quality feedback to the business teams on the quality of applications and the areas of improvement.
• Support the business teams in serving their customers in a timely manner customer by giving prompt feedback
• Give business reports on loans processed and declined to help in decision-making.
• Supporting branches in packaging credit proposals to ensure clarity for faster approval and adoption.

Key Competencies and Skills

• Corporate Competence: Working knowledge of the Bank’s products, the Bank’s Credit policy and CBK Prudential Guidelines.
• Financial analysis Skills: Ability to analyze and/or interpret financial statements, and advice accordingly.
• Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
• Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
• Industry knowledge: Candid knowledge of the various sectors of the economy and the investment opportunities
• Goal driven and results oriented enjoys being measured, and judged by financial and other performance targets
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Communication Skills: Excellent written and verbal communication skills and presentation skills.
• Interpersonal Skills: Must be a people’s person, with ability to interact with key contacts in finance sector.
• Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.

Minimum Qualifications, Knowledge and Experience

• University Degree in a business-related field i.e. Economics, Commerce, Business Administration.
• Professional Qualifications: Credit Management, Accounting (CPA K) or Banking Qualification (AKIB)
• Minimum of 4 years’ experience in banking and financial analysis 2 of which must be credit department or credit related area.