Closing Date: Thursday, 29 Jan 2026 at 5.00 p.m.

Job Purpose

The role holder is responsible for undertaking activities related to Central Securities Depository (CSD) accounts management within the section, supporting the Debt Management Strategy function. The role contributes by ensuring the section’s operations are carried out effectively and efficiently.

Key Duties and Responsibilities

• Onboard new participants and settlement banks on the DhowCSD system, ensuring full compliance with KYC requirements.
• Update and approve CBK clients’, participants’, and settlement banks’ information upon request.
• Provide support to CBK clients and system participants throughout the accounts management process on the DhowCSD system.
• Support Management by preparing regular reports on account opening, updates, and summaries of client and participant accounts in the DhowCSD system.
• Conduct continuous training for participants on DhowCSD functions to ensure consistent understanding and awareness of system updates.
• Train and sensitize internal staff and CBK clients on accounts management processes and activities.
• Identify and report risk incidents related to accounts management operations.
• Undertake market engagement activities focused on accounts management, including investor education and public awareness on Government securities.
• Conduct system tests related to accounts management processes to support system upgrades.
• Raise system change requests as required.
• Resolve DhowCSD accounts management issues by raising and following up on request tickets.
• Liaise with system vendors to fast-track resolution of raised issues.
• Respond to client queries, issues, and feedback through various channels and ensure customer satisfaction is maintained.
• Monitor and engage settlement banks to ensure timely approval of CBK retail investor profiles and accounts in line with SLAs.
• Support the call centre in resolving escalated DhowCSD-related queries and issues.
• Conduct quality assurance to ensure settlement banks comply with CBK requirements when approving retail investor accounts.
• Conduct quality assurance to ensure participants comply with CBK requirements in managing client accounts.
• Carry out periodic data clean-up exercises to ensure client information accuracy, completeness, reliability, and usefulness.
• Liaise with audit teams by providing documentation and responses to audit queries related to accounts management operations.
• Prepare, review, and update accounts management-related information on the CBK website in a timely manner.
• Perform KYC verification by undertaking SWIFT confirmations for changes in critical client details, including settlement details and biodata.
• Continuously review and update the accounts management operations manual, system rules, user guides, and service level agreements.
• Prepare ad hoc client analysis reports as requested by Management.
• Participate in strategy formulation and performance tracking for the accounts management function.
• Perform any other duties as may be assigned.

Qualifications

• Bachelor’s degree in Economics, Banking, Business, Public Administration, Law, Finance, or a related field from a recognized institution.

Work Experience

• At least two (2) years’ relevant work experience.
• Knowledge of Debt Management is an added advantage.