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Customer Experience Analyst Intern at Nabo Capital

Expired
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience Entry Level
Education Level Bachelor's Degree
View More in Internships > Customer Service & Support
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Opportunities Meet Aspirations

Customer Experience Analyst Intern at Nabo Capital

At Nabo Capital, every number has a story and every client deserves to feel heard. We are seeking a Customer Experience Analyst Intern who can translate feedback into strategy, insights into improvement, and data into deeper trust.

In this role, you will analyze client touchpoints, map end-to-end experiences, and uncover what truly matters to our clients. This is not about managing complaints — it’s about designing delight and shaping interactions that match world-class investment standards.

Position Details

  • Location: On-site, Nairobi
  • Ideal for: Graduates in Business, Marketing, Data Analytics, or related fields

Key Responsibilities

  • Collect, analyze, and interpret client feedback across multiple touchpoints
  • Develop insights and recommendations to enhance overall customer experience
  • Support the creation of customer journey maps and experience improvement plans
  • Assist in tracking service performance metrics and reporting trends
  • Collaborate with cross-functional teams to implement experience-focused initiatives

Requirements

  • Bachelor’s degree or recent graduate in Business, Marketing, Data Analytics, or related field
  • Curiosity, attention to detail, and passion for improving customer experiences

How to Apply

Apply today via jobs@nabocapital.com before 30th November 2025

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