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Customer Insight Representative at Royal Mabati Factory

posted 2 days ago
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience At least 1 year
Education Level Bachelor's Degree
View More in Jobs > Customer Service & Support
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Opportunities Meet Aspirations

Key Skills & Qualifications:

  • Education: Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a related discipline.
  • At least 1 year of experience in a research, insights, or customer service role.
  • Strong analytical and problem-solving skills verbal and written communication
  • Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
  • Empathetic, detail-oriented, and results-driven
  • Able to manage multiple feedback channels and prioritize key insights
  • Team player with a customer-first mindset

Key Competencies

  • Collect customer feedback via surveys, interviews, reviews, and support channels
  • Analyze trends in feedback and prepare weekly/monthly insight reports
  • Identify pain points in the customer journey and suggest improvements
  • Collaborate with departments (Sales, Marketing, Production) to share findings
  • Track and report customer satisfaction metrics such as NPS and issue resolution

How to Apply

Send your CV, cover letter, and letter of introduction from your institution to hr@royalmabati.com Deadline: Friday, 15th August

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