What you will do:

Customer Engagement

• Make timely calls to new customers to explain loan terms, responsibilities, and available support – Call customers after agreement amendments to confirm understanding and reinforce key changes – Support surveys and outreach campaigns by engaging targeted customer segments with tailored messaging – Ensure every call is a value‑adding interaction that builds trust and clarity

Education & Understanding

• Clearly explain key loan details: repayment schedules, penalties, payment channels, and policy changes – Use probing questions to confirm customer understanding, and adapt messaging where needed – Share important updates from the business in a clear and helpful manner

Data Logging & Feedback

• Log all calls and insights accurately in the assigned tools (App / Forms) – Record feedback, confusion points, and client questions to support product and process improvement – Tag and escalate any unclear, sensitive, or recurring issues to the CX Manager

Performance & Ownership

• Meet or exceed daily/weekly call targets and outreach expectations – Take ownership of personal productivity and proactive scheduling of calls – Regularly suggest improvements to the CX Manager on scripts, workflows, processes, or tools—both in your department and others—that could enhance customer understanding or team efficiency.

What you will need:

• Diploma/Degree in Business Administration, or related field.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.

With us you will:

Feel Good

• a competitive salary
• a friendly and dynamic work environment
• an excellent well-being program:
• health insurance (after probation period)
• pension scheme (after probation period)
• active social life and events

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities